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Why are your prices so low compared to my local plumbing supplier? It seems too good to be true!

We buy in large quantities direct from the manufacturer, cutting out the middleman and his markup. This way we are able to pass along our tremendous savings to you.

What does gauge mean?

Gauge is a way of measuring the thickness of the steel. It is important to remember the lower the gauge number, the thicker and stronger the sink is. Generally, a high quality sink is 18 gauge and a standard sink is 20 gauge. Our thicker 15 and 16 gauge sinks are typical of a commercial grade sink and because of their superior quality are becoming more popular for residential use.

Why does this sink have a 15 gauge rim and a 16 gauge bowl?

We have married the affordability of 16 gauge steel with the strength of a 15 gauge rim for the best sink value for you. We choose to use 15 gauge, stainless steel on the rim for its superior hanging strength, so there is no question it can handle your heaviest load.

What type of finish does this sink have?

The sink has been polished to a lustrous satin finish with a very fine grain, typical of most high-end sinks. This is preferred by most homeowners because scratches do not stand out as much as they would on a polished or mirrored finish.

Why is the chromium and nickel content of the sink important?

Stainless steel is an alloy made up of different metals. Nickel gives the stainless steel it strength and hardness while chromium gives it luster & durability. Our sinks contain 18% chromium and 10% nickel which are considered to be surgical grade stainless steel, due to its greater corrosive resistance. Compare us to some of the most famous brands which contain only 8% nickel and are much more expensive. You can easily tell the difference, as their sinks appear dull and grey and ours have a very desirable silver hue.

How long does shipping take?

Within the 48 continental US states shipping takes approximately 4-5 business days. We typically ship your new sink out within one business day of receiving your order and FedEx/UPS has been running about 3-4 days. Add additional time for Hawaii and Alaska. Additionally, if you are ordering from outside of the USA, delivery may be held a few days by customs.

Why is it important for my sink to be undercoated and have pads on the bottom?

The undercoating and pads are the "soundproofing" of the sink. The pads reduce the "pinging" sound the sink would otherwise make when the faucet water hits the bottom of the sink and the pads help to reduce the noise from the garbage disposal. In addition, the undercoating helps to prevent unwanted condensation on the bottom side of the sink.

What is the best way to clean my new sink?

It is important to always test your cleaning product on a small area before applying it to the entire sink. Use a soft sponge or cloth with a nonabrasive cleaner.  We do recommend an affordable cleaner such as Bar Keeper's Friend  (found in the cleaning aisle). Window cleaner or a solution of vinegar and water works great for removing spots left behind after water has dried on the surface.

Will my new sink rust?

Because stainless steel is an alloy mixed with chromium and nickel it does not rust! However, rust may bond to the surface of your sink if a rusty object is left in the sink. To remove the rust, we recommend purchasing "Scratch B Gone".  It arrives with directions and is easy to use - your rust spot will be gone in a few minutes.  Scratch B Gone can be found under the "Accessories" tab.  We generally ship Scratch B Gone via USPS Priority Mail so it will arrive in just 2-3 days.
 
Do I need a Strainer Basket if I am installing a Garbage Disposal?
 
No.  The strainer basket serves as the transition piece between the sink and the drain assembly.  For customers installing a garbage disposal, the garbage disposal serves as this transition piece.  For example, if you are installing a double bowl sink, your garbage disposal will be installed on one side and you will need a strainer basket for the other side.
 
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